Privacy Policy — How e2bte Collects, Uses, and Protects Your Data

1.1 Registration Data

When you create an e2bte account, we collect the personal information you provide during the registration process, including:

• Full legal name as it appears on your government-issued identification document;
• Date of birth (used for mandatory age verification);
• Residential address in Bangladesh (street, city, division, and postal code where applicable);
• Mobile phone number registered with your bKash, Nagad, Rocket, or Upay account;
• Email address (unique to your e2bte account);
• Username and encrypted password credentials.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we collect and retain copies of identity verification documents submitted by players before withdrawal processing. This includes:

• Scanned or photographed copies of government-issued photo identification (National ID card, passport, or birth certificate);
• Proof of residential address (utility bill, bank statement, or equivalent document issued within 90 days);
• Proof of payment method ownership (screenshot or confirmation of the mobile financial service account registered in your name);
• Any supplementary documentation requested by our compliance team to satisfy enhanced due diligence requirements.

1.3 Transaction and Payment Data

When you make deposits or request withdrawals, e2bte records transactional information necessary for payment processing, account reconciliation, and anti-money laundering compliance. This includes:

• Deposit and withdrawal amounts in Bangladeshi Taka (BDT);
• Payment method used (bKash, Nagad, Rocket, or Upay) and the registered mobile number associated with that method;
• Transaction reference numbers and timestamps;
• Running account balance records;
• Details of any payment disputes, reversals, or flagged transactions.

1.4 Gaming Activity Data

e2bte automatically records data related to your platform activity for the purposes of game integrity, responsible gaming monitoring, and platform improvement. This includes bet history, game session durations, stake amounts, win and loss records, bonus usage history, and self-exclusion or deposit limit requests you have made.

1.5 Technical and Device Data

When you access e2bte via a web browser or mobile device, we automatically collect certain technical data, including:

• IP address and approximate geographic location derived from it;
• Browser type, version, and language settings;
• Device type, operating system, and screen resolution;
• Referring URL (the page you visited before arriving at e2bte.net);
• Pages visited within the e2bte platform and time spent on each;
• Cookie identifiers and session tokens (see Section 4 for full cookie details).

1.6 Communications Data

If you contact e2bte's customer support team by email or live chat, we retain records of those communications, including the content of your messages, the date and time of contact, and the resolution outcome. These records are used for quality assurance, dispute resolution, and compliance purposes.

e2bte does not use your personal data for any purpose incompatible with those listed above. Where a new processing purpose arises that was not anticipated at the time of collection, e2bte will notify you and, where required by law, seek your consent before proceeding.

3.1 Payment Service Providers

To process deposits and withdrawals, e2bte shares necessary transaction details with the relevant mobile financial service providers — bKash, Nagad, Rocket, and Upay — as required to complete the payment instruction. The data shared is limited to what is strictly necessary for the transaction and is governed by the terms of service of each payment provider.

3.2 Identity Verification Services

e2bte may use third-party identity verification and KYC technology providers to assist in validating the identity documents submitted by players. These providers process identity data solely on e2bte's instructions and are prohibited from using it for their own purposes. All such providers are bound by data processing agreements that enforce confidentiality and security obligations.

3.3 Game Content Providers

The games available on e2bte are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These providers may receive technical session data (such as anonymised player session identifiers) necessary to deliver game content and verify game round outcomes. They do not receive your full personal profile, financial data, or KYC documents.

3.4 Legal and Regulatory Disclosure

e2bte may be required by applicable law, court order, or regulatory instruction to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities. In such cases, e2bte will disclose only the minimum data required to satisfy the legal obligation. Where legally permissible, e2bte will attempt to notify the affected player of any such disclosure.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of e2bte's business, player personal data may be transferred to the acquiring entity as part of that transaction. If such a transfer occurs, e2bte will notify affected players and ensure that the receiving entity is bound by privacy obligations at least equivalent to those in this Privacy Policy.

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device across page requests and sessions, enabling functionality such as staying logged in, remembering your preferences, and tracking platform performance metrics. e2bte uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

4.2 Categories of Cookies Used by e2bte

e2bte does not use third-party advertising or behavioural targeting cookies. No cookie data is shared with advertising networks or used to build marketing profiles about you.

4.3 Managing Cookies

You may control or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your e2bte account, as session management depends on these cookies. Instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, Edge) are available in those browsers' help documentation. Disabling analytics or functional cookies will not affect your ability to place bets or access your account.

5.1 Retention Schedule

5.2 Data Storage Location

Player data is stored on secure servers. Where data is processed or stored by third-party service providers, e2bte ensures that appropriate contractual safeguards are in place to protect the security and confidentiality of that data regardless of the storage location. e2bte does not transfer personal data in a manner that reduces the protections set out in this Privacy Policy.

5.3 Secure Deletion

When personal data reaches the end of its defined retention period and no ongoing legal obligation requires its continued storage, e2bte securely deletes or irreversibly anonymises the data. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for platform analytics and reporting purposes.

6.1 How to Exercise Your Rights

To exercise any of the rights described above, please contact e2bte's support team by email at [email protected]. To protect your privacy, we will need to verify your identity before processing any data rights request. We aim to respond to all verified requests within 30 calendar days. In cases of high complexity or volume, this period may be extended by a further 30 days, and we will notify you of any such extension.

Please note that certain rights are subject to exceptions. For example, we cannot delete transaction records that we are legally required to retain for AML or financial record-keeping purposes. Where a right cannot be exercised in full, we will explain the reason clearly in our response to your request.

7.1 Technical Safeguards

The following technical measures are applied across the e2bte platform to protect player data:

• SSL/TLS Encryption: All data in transit between your device and e2bte's servers is encrypted using industry-standard SSL/TLS protocols. The e2bte.net domain operates exclusively over HTTPS.
• Password Hashing: Account passwords are stored using one-way cryptographic hashing algorithms. e2bte never stores passwords in plain text and cannot retrieve your password — only reset it.
• Access Controls: Access to player data within e2bte's internal systems is governed by role-based access controls. Only authorised personnel with a specific operational need can access personal data.
• Session Security: Player sessions are protected against session hijacking and cross-site request forgery through token-based session management and secure cookie attributes.
• Intrusion Detection: e2bte's infrastructure is monitored continuously for anomalous access patterns, brute-force login attempts, and other indicators of compromise.

7.2 Organisational Safeguards

Beyond technical controls, e2bte maintains organisational policies designed to reduce the risk of data incidents, including staff data protection training, clear data handling procedures, and a documented incident response plan. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, e2bte will notify affected individuals without undue delay.

7.3 Your Responsibility

Data security is a shared responsibility. e2bte strongly advises all players to use a strong, unique password for their e2bte account, to enable any available two-factor authentication features, and to never share their login credentials with any third party. e2bte will never ask for your password via email, live chat, or any other channel. If you receive any communication purporting to be from e2bte that requests your password, treat it as fraudulent and contact our support team immediately.

8.1 Notification of Changes

When material changes are made to this Privacy Policy — that is, changes that affect how we collect, use, or share your personal data in a meaningful way — e2bte will provide advance notice by posting a prominent notice on the e2bte.net website and, where we hold a valid email address for your account, by sending a notification to that address. The notice will describe the nature of the changes and their effective date.

Minor, non-material changes (such as corrections of typographical errors, clarifications of existing language, or updates to contact details) may be made without specific advance notice but will always be reflected in the updated effective date at the top of this document.

8.2 Continued Use as Acceptance

Your continued use of the e2bte platform after the effective date of any Privacy Policy update constitutes your acknowledgement of and agreement to the revised policy. If you do not agree to a material change, you may request account closure under the procedures described in the e2bte Terms and Conditions prior to the effective date of the change.

8.3 Previous Versions

The current version of this Privacy Policy is always available at e2bte.net/privacy-policy. If you have questions about how a specific policy change affects you, please contact our support team before the effective date of the change. e2bte is committed to transparent communication about how your data is handled at all times.